Refund and Cancellation Policy
This policy applies to paid online conversations booked on www.yogidad.com and paid through Razorpay. Please read it before you pay.
The offering
The current paid service is a 60-minute online conversation at ₹999 per participant. Payment confirms your place.
General rule
Refunds are generally not offered once payment is successful. A conversation is a reserved hour. When you pay, that hour is held for you.
One complimentary reschedule
You may reschedule the same booking once, at no extra charge, if you email theyogidad@gmail.com or message +91 9667209638 at least 12 hours before the scheduled start time.
Please suggest two alternative slots. We will confirm a new time as soon as a slot is free. A second reschedule, or a request made less than 12 hours before the session, is not guaranteed and does not create a right to a refund.
If you miss the session
If you do not join, join after the session has ended, or cannot attend because of a reason on your side (including device, power, or internet issues), the fee is not refunded and the complimentary reschedule does not apply after the start time has passed.
If YogiDad cancels or cannot host
If we cancel the conversation, lose connection in a way that prevents the session from taking place, or cannot host for any reason on our side, you may choose either:
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A full refund of the amount paid for that session, or
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A reschedule at no extra charge, to a time both sides agree.
We will write to the email used at checkout.
Exceptional circumstances
We may consider a refund or a further reschedule in genuine exceptional cases, such as a documented medical emergency or a death in the family, if you write to theyogidad@gmail.com as soon as you reasonably can. Approval is not automatic. Each request is reviewed on its facts.
How to request a reschedule, cancellation, or exception
Email theyogidad@gmail.com with:
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Your name and the email used at payment.
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Date and time of the booked conversation.
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Razorpay payment ID, if you have it.
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Whether you are asking to reschedule or to be considered for a refund.
We aim to respond within two working days.
If a refund is approved
An approved refund is issued to the original payment method through Razorpay. Banks and UPI apps often take 5–7 working days to show the credit. YogiDad does not deduct a separate cancellation fee. Gateway or bank timelines are outside our control.
Duplicate or failed payments
If Razorpay deducts an amount more than once for the same booking, or deducts an amount when the payment is shown as failed, write to us with the payment IDs. We will help reverse the extra debit after Razorpay confirms the status.
Chargebacks
Please contact us before raising a dispute with your bank. Many issues can be resolved by reschedule or, where this policy allows, refund. Unjustified chargebacks may be contested with the payment records we hold.
Contact
YogiDad · Registered office in Goa, India. Full address on invoice or on written request.
Email: theyogidad@gmail.com
Phone / WhatsApp: +91 9667209638
Website: www.yogidad.com
GST details are shared on invoices after payment, not on this page.